Last Updated: March 9, 2026
In compliance with Portuguese Law No. 144/2015 of 8 September, Riosultravel, Agência de Viagens e Atividades Marítimo-Turísticas informs all customers that in the event of a consumer dispute, you have the right to resort to an Alternative Dispute Resolution (ADR) entity.
For consumer conflicts arising in the Algarve region, the competent entity is:
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Alternative Dispute Resolution offers consumers an accessible, swift, and impartial method to resolve conflicts with businesses outside of the traditional court system. In the event of a disagreement regarding our tours or services, CIMAAL provides independent mediation and arbitration to help both parties reach a fair resolution.
For more information on your consumer rights, you may also visit the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/ or the Portuguese Consumer Directorate (Direção-Geral do Consumidor) at www.consumidor.gov.pt.
APAVT Ombudsman (Provedor do Cliente)
As a proud member of the Portuguese Association of Travel and Tourism Agencies (APAVT), Riosultravel customers also have the right to submit complaints to the APAVT Ombudsman.
Address: Rua Duque de Palmela, 2 – 1º Dto, 1250-098 Lisboa, Portugal
Email: provedor@apavt.com
Website: www.provedorapavt.com
As a proud member of the Portuguese Association of Travel and Tourism Agencies (APAVT), Riosultravel customers also have the right to submit complaints to the APAVT Ombudsman.
