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Company Information:

• Riosultravel – Agência de Viagens e Actividades Marítimo-Turísticas Lda, located at Rua Tristão Vaz Teixeira, 15 – C Monte Gordo 8900-470, tax number 500879265, with a share capital of €100,000.00, registered at the Commercial Registry of Vila Real de Santo António under number 245/19790917, and holder of license 511/86.

Registration Details:

• RNAVT Registo n.º 1941 – Riosultravel – Agência de Viagens e Atividades Marítimo-Turísticas Lda.
  Registo de Animação Turística:
• RNAAT Registo n.º 21/2010 – Riosultravel – Agência de Viagens e Atividades Marítimo-Turísticas Lda.

Operating License:

• Check the license issued by the Directorate-General of Tourism (Turismo de Portugal, I.P). No Travel and Tourism Agency can engage in the activity without the guarantees required by the regulatory authority, including Civil Liability Insurance and Bond to ensure the reimbursement of amounts paid by customers if the contracted services are not provided.
• Consult the list of properly licensed Travel Agencies.
• Whenever you visit a Travel and Tourism Agency and have questions, be sure to check and note the license/permit number, which must be displayed and clearly visible.

APAVT Membership:

• Riosultravel is a proud member of APAVT – Associação Portuguesa de Agências de Viagens e Turismo (Portuguese Association of Travel Agencies and Tourism). Membership in APAVT is a guarantee to the consumer, and only APAVT members have access to the Ombudsman for Customer services.

Authorized Activities:

• Only companies with a Travel and Tourism Agency license issued by Turismo de Portugal, I.P. may organize package tours, book accommodations and transportation, represent other national or foreign companies, foreign tour operators, or provide any kind of intermediation, including reception, transfer, or tourist assistance.
• No travel and tourism company can initiate or continue their activities without fulfilling the guarantees required by law, including civil liability insurance and a bond.

Reservations and Refunds:

• At the time of booking, the customer must make an initial payment equivalent to 25% of the travel price, settling the remaining 75% up to 21 days before departure. If the registration takes place 21 days or less before the departure date, the customer must make full payment. Reservations for national or local excursions require an initial payment of 50%, with the remaining amount to be paid up to 24 hours before departure. Riosultravel – Agência de Viagens e Actividades Marítimo-Turísticas Lda, reserves the right to cancel any registration for which payment has not been made according to the conditions mentioned.
• Note that services canceled within less than 24 hours before departure will not be refunded.

VAT Included:

• VAT is included in the prices shown, unless otherwise stated.

Responsibility:

• The responsibility of the Travel Agency Riosultravel, arising from the obligations assumed, is guaranteed by a civil liability insurance of €75,000.00 with the Tranquilidade insurance company, policy number 8900702997, and secured through a bank guarantee from Millennium BCP. The maritime and touristic activity is covered up to €250,000.00 with Seguros Mutua, under current legislation.
• In cases where Riosultravel – Agência de Viagens e Actividades Marítimo-Turísticas Lda, (License No. 511/86), acts as an intermediary between its clients and the transport company and other service providers, it cannot be held liable for any damages resulting from the cancellation or delay of excursions. In these circumstances, Riosultravel – Agência de Viagens e Actividades Marítimo-Turísticas Lda, cannot be held liable under any circumstances for damages resulting from death or personal injury, loss, or damage to personal belongings during excursions.

Dispute Resolution:

• Any disputes arising from this contract will be settled in the Court of Vila Real de Santo António, in accordance with Portuguese law.

Alternative Dispute Resolution:

The Dispute Resolution Center is owned by a non-profit private association and is comprised of the following components:

• A Legal and Mediation Service, which provides information, mediates conflicts, and guides processes towards the arbitration phase.
• An Arbitration Tribunal, consisting of a single judge who assesses and resolves conflicts through binding decisions, in accordance with the law or equity, if both parties agree to it.

Arbitration is generally voluntary, and companies can opt for arbitration on a generic basis.

Arbitration is mandatory for the Essential Public Services sector (provision of electricity, electronic communications, public water supply, wastewater collection and treatment, solid urban waste management, natural gas supply, liquefied petroleum gas, and postal services) when consumers choose this option.

The operation of the center is governed by Law 144/2015 of September 8th, the Operating Regulations, and other applicable legislation:

• Estatutos do CIMAAL (Statutes of CIMAAL)
• Regulamento de Arbitragem do Centro de Arbitragem de Conflitos de Consumo do Algarve (Arbitration Regulation of the Consumer Conflict Arbitration Center of Algarve)
• Regulamento de Árbitros do Centro de Arbitragem de Conflitos de Consumo do Algarve (Regulation of Arbitrators of the Consumer Conflict Arbitration Center of Algarve)

You can find more information here: https://consumoalgarve.pt/index.php/en/